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Products
We've prepared a guide to help you choose a sex toy suited to your needs,you can find it here.
We are available for any questions at: 04 86 26 06 40, Monday to Friday, from 9:00 am to 1:00 pm and from 2:00 pm to 5:00 pm. You can also send us a message viaour contact page.
If your sex toy is remote-controlled, like one of our vibrating Strap-ons, you need to remove the plastic seal from the remote control before first use. This is designed to protect the motors of your vibrating Strap-On during shipping.
Orders and delivery
You will receive an email confirming that your parcel has left our warehouse.
A tracking number will be provided so you can follow the progress of your delivery.
The average delivery time within mainland UK is 2 to 3 days, 3 to 5 days for Europe, and 5 to 7 days for the rest of the world.
The best thing to do is to notify us as soon as possible by phone or email.
If your order has already been processed and dispatched, simply follow the returns procedure.
Unfortunately, we do not offer exchanges. If an item does not suit you, you will need to return it to receive a refund for your order. Once the refund has been processed, you are welcome to place a new order on our website. Please note, however, that we cannot guarantee the desired product will still be in stock at the time of your new order.
No, always to protect your privacy and confidentiality, no identifying markings reveal who sent your parcel. You can therefore have it received by a neighbour without any concern.
Payment
No, we respect your privacy and your order is completely confidential: your bank statement will show "LOVELY PLANET".
Your security is our priority. Your data is encrypted and therefore protected against hacking: the SSL certificate is your guarantee, as is the https in the page address (the "s" after http stands for "secure"). In addition, a padlock appears on your page, at the top or bottom depending on the browser you are using, indicating that you are browsing on a secure site.
Loyalty programme
Visit the dedicated Private Club page, enter your name, email and password. Registration is free; you will be automatically enrolled to receive emails related to the exclusive benefits of the Private Club.
If you are subscribed to the newsletter and currently have a customer account created before 3 November 2022, you have been automatically enrolled in the Private Club loyalty programme.
The Strap-on-Me® customer account and the Private Club account are two independent accounts. You may have a customer account without being enrolled in the loyalty programme. However, to simplify the management of points allocation, the email address must be the same on both accounts.
All customers subscribed to the newsletter with an active account before 3 November 2022 were automatically enrolled in our loyalty programme. If you have had multiple customer accounts on strap-on-me, please note that only one loyalty account was created per person. If you have several accounts and do not know which one was used for enrolment, you can contact us by email at contact@strap-on-me.com or via the contact form.
Customers who created a customer account after 3 November 2022 and before the launch of the loyalty programme will need to enrol in the Private Club loyalty programme.
You will find all the information relating to your account on the Private Club loyalty programme page once you are logged in.
Orders placed before the loyalty programme launch cannot be taken into account in the points balance.
You will only receive points for purchases made after joining the Private Club. Make sure you are registered before placing an order in order to receive points.
Contact customer service by sending an email to contact@strap-on-me.com.com or via the contact form and our team will provide you with a personalised response based on your situation.
Is the loyalty programme paid for?
Log in to the Private Club page to view the available benefits and click the "Redeem" button to exchange your points for the desired promotional code.
Yes. If you return the entire order, we will refund the total amount spent after the discount has been applied. The points you used to redeem the discount will also be credited back to your Private Club account.
Example = €100 purchase – €10 obtained through the redemption of 150 points = €90 paid + 90 points earned.
If you request a refund, you will receive €90 back on the card used for the purchase and 60 points credited back to your balance. (150 - 90 = 60 points)
When an order is refunded, the points earned on that purchase are removed from your Private Club points balance.
Example = €100 purchase = 10 points. If you request a refund for the order, the 100 points earned from that purchase are removed from your points balance.
If you experience a problem with your loyalty account, please contact our customer service team at contact@strap-on-me.com or via the contact form.
There may be two reasons:
01. The points balance is not updated:
Points are automatically added when the order status changes to "paid".
The first thing to note is that there may be a delay in communication between our systems and that points can take anywhere from a few minutes to several hours to appear on your account.
However, if you feel you have earned points but they do not appear on your account, you can also resolve the issue with these tips:
1. Try refreshing your browser.
2. Try logging out and then logging back into your account.
3. Check your "Rewards History" in your Private Club account to see if points have been added without your knowledge. Your "Rewards History" will show you the number of points earned, how and when they were earned, as well as any points redemptions made on your account.
If despite these tips your points balance is still incorrect, you can contact our team at contact@strap-on-me.com or via the contact form and we will look into the issue for you.
02. You did not earn points on your purchase.
Check that you were logged into the Private Club and that you did not accidentally switch to guest. You must be logged in when making purchases to earn points.
If you did so by mistake, contact us at contact@strap-on-me.com or via the contact form and we will help you apply the points to your account.
You will also not receive points if you return your purchase or if your purchase is cancelled for any reason. Please note that any points you earn on a purchase that you later return will be deducted from your points balance.
Your points expire 1 year after your registration date in the loyalty programme if they have not been used, if no interaction has taken place in the Private Club, or if no order has been placed before the Private Club registration anniversary date.
You will receive an email to notify you as the expiry date of your points approaches.
Promotional codes are valid for 1 year from the date of reward redemption. In the event of inactivity before the Private Club registration anniversary date, points and promotional codes will expire.
We are sorry to hear that. There are a few scenarios that could have triggered the error message.
The first possible scenario is that there was a typo in one of the email addresses you entered, or that you forgot to add commas between multiple emails to separate them.
To eliminate any confusion about what happened, we recommend going back and entering each email address one by one, clicking "send" after each one rather than entering them all at the same time.
If you did not make a mistake in your referee's email address and the referral link is not being sent automatically by email from the Private Club page, we recommend copying your unique referral link and sharing it either via your email address or by sharing it via Facebook, Twitter or Messenger using the links at the bottom of the referral tab. Do not hesitate to contact our team at contact@strap-on-me.com or via the contact form if you need further assistance.
First of all, we thank you for the trust you have shown us by telling your friends about Strap-on-Me.
You earn one promotional code per referral.
If you have not received any referral promotional code(s), it may be because your referrals have not yet placed an order or have not used your unique referral link to visit our site.
As soon as a referral places their first order through your unique referral link, you will automatically receive an email containing your personalised promotional code.
You can also check your "rewards history" to see a list of your promotional codes received for each successful referral. Feel free to contact our team at contact@strap-on-me.com or via the contact form if you need further assistance.
